Hahnemühle Certified Studio Gold Handcrafted in the Otway Ranges Ten Year Workmanship Guarantee Australian Built 1% of Every Order Goes to Down Syndrome Victoria ♥
Hahnemühle Certified Studio Gold Handcrafted in the Otway Ranges Ten Year Workmanship Guarantee Australian Built 1% of Every Order Goes to Down Syndrome Victoria ♥

Shipping Policy

Otway Print & Frame · ABN 82 373 780 509 · Last updated: 21 July 2026

Production time

Every order is made to your specifications. For framed pieces and canvases, allow 5 to 7 business days in the studio before your order ships. We will let you know when your order is on its way.

Shipping costs

Shipping is a flat rate calculated from the items in your order, the same price anywhere in Australia. The cost is shown at checkout before you pay.

How we ship

We ship most orders with Australia Post. Larger items may be sent with an available courier to ensure they arrive safely. Larger or oversized pieces may require a shipping quote - where this applies, you will be able to request a quote rather than checkout directly.

Where we ship

We currently ship within Australia only.

Delivery times

Once your order has been made and dispatched, delivery times depend on your location and the carrier. As a guide, most Australia Post deliveries arrive within several business days of dispatch, though regional and remote areas may take longer.

Tracking

Where tracking is available, we will provide it so you can follow your order's progress.

Damaged in transit

We package every order carefully. If your order arrives damaged, please contact us at studio@otwayprintandframe.com.au within 7 days with photos, and we will make it right. See our Returns & Refunds Policy for details.

Contact us

Otway Print & Frame
studio@otwayprintandframe.com.au