Hahnemühle Gold Certified ✦Handcrafted in the Otway Ranges ✦Archival Quality Guaranteed ✦Australian Built ✦1% of Every Order Goes to Down Syndrome Victoria ♥ ✦
Hahnemühle Gold Certified ✦Handcrafted in the Otway Ranges ✦Archival Quality Guaranteed ✦Australian Built ✦1% of Every Order Goes to Down Syndrome Victoria ♥ ✦

Privacy Policy

Otway Print & Frame · ABN 82 373 780 509 · Last updated: 21 July 2026

Otway Print & Frame (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you use our website or place an order, we may collect:

  • Your name, email address, phone number, and shipping address
  • Order details and purchase history
  • Images you upload for printing
  • Your email address if you subscribe to our newsletter or request a quote
  • Any information you provide when contacting us
  • Technical information such as your IP address, browser type, and how you use our site (through analytics)

We do not collect or store your payment card details. All payments are processed securely by Stripe, and your card information is handled entirely by them.

How we use your information

We use your information to:

  • Process and fulfil your orders, including printing, framing, and shipping
  • Communicate with you about your order
  • Respond to your enquiries and quote requests
  • Send you your newsletter welcome discount and, if you have subscribed, occasional updates
  • Improve our website and services
  • Run and measure advertising, including Google Ads

Images you upload

Images you upload for printing are stored securely with our image hosting provider (Cloudinary) and are used only to produce your order. We do not use, sell, or share your uploaded images for any other purpose.

Who we share your information with

We share your information only with the third-party providers we rely on to run our business, and only as needed to fulfil your order and provide our services. These include payment processors, shipping carriers, email service providers, secure data hosting and storage providers, and analytics and advertising platforms (including Google). We do not sell your personal information to anyone.

Cookies and advertising

Our website uses cookies and analytics and advertising tools, including Google, to understand how visitors use our site and to show relevant ads. You can control or disable cookies through your browser settings, though some parts of the site may not work as well.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations we have to retain certain records. To make a request, contact us at studio@otwayprintandframe.com.au.

If you have a privacy concern, please contact us first. If it remains unresolved, you may also contact the relevant privacy regulator.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact us

For any privacy questions, contact:
Otway Print & Frame
studio@otwayprintandframe.com.au